Privacy Policy – MBS Wizard

Effective Date: 6 August 2025

Contact: support@mbswizard.com

1. Overview

MBS Wizard (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you use our website and chatbot service.

2. No Personal or Health Information to Be Provided

MBS Wizard is not designed to process, collect, or store personal or sensitive information, including but not limited to:

Personal details (e.g., names, dates of birth, addresses);

Health or medical data;

Medicare numbers;

Any information that could identify a patient or individual.

You must not upload or input identifiable information into the chatbot. Any such information submitted is in breach of our Terms and is done so at your own risk.

3. Data Collection

We may collect the following non-identifiable, anonymous data:

Chat interactions (with all personal identifiers removed or redacted);

Technical data such as browser type, device type, operating system, and IP address (for abuse prevention and basic analytics);

Timestamped usage logs.

This data is used to:

Monitor system performance;

Improve the functionality and accuracy of the Service;

Ensure compliance with usage limits and prevent abuse.

4. Use of Third-Party Providers

MBS Wizard uses third-party APIs (e.g., large language models) to process text inputs. These providers may temporarily receive anonymous inputs for the purpose of generating responses. These providers operate under their own privacy and security policies.

We take reasonable steps to ensure these services do not retain or misuse any submitted content. However, no transmission over the internet is 100% secure.

5. Cookies and Analytics

We may use minimal cookies or similar technologies for session management and basic analytics. We do not use tracking cookies or advertising technologies.

6. Storage and Retention

Anonymous logs may be retained for operational and diagnostic purposes;

No personal, sensitive, or health data is intentionally stored;

We do not maintain user accounts or long-term chat histories.

7. Disclosure of Information

We do not sell, rent, or trade any information to third parties.

Anonymous and aggregate data may be shared for research, technical development, or usage reporting, provided it does not and cannot reasonably be used to identify individuals.

8. International Data Transfers

Some third-party services used in processing data may be located outside Australia. By using MBS Wizard, you consent to the transfer of information (anonymised and non-identifiable) across international borders under applicable safeguards.

9. Your Rights

As MBS Wizard does not collect or retain personal data, standard rights under the Privacy Act (e.g., access or correction of personal information) typically do not apply. However, if you believe there has been a privacy breach, you may contact us at:

📧 support@mbswizard.com

We will respond promptly and in accordance with our legal obligations.

10. Policy Updates

This Privacy Policy may be updated at any time. Users are encouraged to review it periodically. Continued use of the Service constitutes acceptance of any changes.